Returns

30 Day Money Back Guarantee

The quality of our products and your happiness is guaranteed. If you are dissatisfied with your purchase for any reason, you may return it to Electronics Expo in like-new condition within 30 days of the delivery date, subject to the conditions and exclusions below.

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How do I return a product?

Step 1 - Call or email us
Start your return by calling us at 1.888.707.3976 or emailing cs@electronics-expo.com for an RMA# (Return Merchandise Authorization Number).
Phone Support available available: Mon-Fri 9am-5pm

Step 2 - Pack Carefully
Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 - Ship the item back to us
Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to four billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 5-7 days of return.

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New Jersey Area Customers

For the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require an RMA# (see step 1 above). To find your nearest showroom, please click here.

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What if my product is defective?

Eligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.

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Conditions and Exclusions

All returned items must be in like-new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Electronics Expo can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Non Returnable Items

Select special-order merchandise, or any item indicated on the website as nonreturnable
All Special-order merchandise
Projectors and Projection lamps
Custom cut-to-length audio or video cable
Products with a missing or altered serial number
Products with a different serial number than was fulfilled on your order
Products with a missing or altered UPC
Opened computers and computer software — original packaging cannot be unsealed
Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed

*Return Fees

Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floor standing speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.888.707.3976 or emailing cs@electronics-expo.com

Restocking Fees: A partial refund may be given or the return may be refused in the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, cables cut or terminated, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing.

Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.

Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 1.888.707.3976 for an RMA# (Return Merchandise Authorization Number).